FAQs photo

FAQs

Do I need to fill out a waiver?

All spectators and participants must have a valid waiver on file. If participants are under the age of 18, their waiver must be completed by a parent or legal guardian. Waivers can be filled out online or in store. Online waivers stay valid in our system for 1 year. Paper waivers that are filled out for birthday parties and other group events are valid for that day of jumping only and an additional waiver may need to be filled out next time you come in. Previous jumping at Launch Trampoline Park does not assure that your waiver will be on file. If you are unsure if your waiver is valid, please don’t hesitate to contact us prior to your arrival.

Are there any age restrictions?

No, if you can walk, you can LAUNCH! Jumpers of all ages and abilities have fun bouncing on our trampoline courts and launching into our foam pit. And little launchers under 2 years of age are free with paid adult admission!

Are younger children restricted to a certain area?

Although we do have an area for children 42″ and under, younger kids are allowed to play in all areas of the park as long as they follow the rules. If a child is too young to understand and follow the rules, we may request that they stay in the Kid’s Court for the duration of their jump time.

Do I need to make reservations or can I just show up?

While you don’t need to make reservations ahead of time, we highly recommend it on weekends and school vacations as we typically book to capacity. At Launch Trampoline Park, there are no extra fees for reserving your jump spot in advance…we offer this free of charge so you can be guaranteed admission when you arrive!

How do I make reservations?

To pre-book your tickets, you will need to enter your credit card/gift card information in order to reserve your spots. We are unable to make reservations over the phone or without pre-purchasing your tickets. If you would like to reserve your spots with cash or a frequent launcher card, you will have to come to our facility and do this in person.

What if I have pre-booked tickets and I am running late?

Unfortunately your jump time is non-transferrable. Please plan on arriving at least 20 minutes before your jump time is set to begin to allow for waiver check in.  Your jump time will begin promptly at the time you chose. Think of it as though you have tickets to a movie. If you arrive late, you will miss part of the movie. They will not start the movie over for you because you hit traffic or didn’t get out of the house in time!

What do I need to bring with me?

Please make sure you bring socks and a photo ID! We also sell special Launch socks if you forget yours.

Where can I put my stuff while I jump?

Launch Trampoline Park offers cubbies and lockers to all of our customers. We also have locks available for rental at our front desk so that you can be sure your valuable items will remain safe while you jump.

What should I wear? Do we need special gear to jump?

We guarantee you are going to get one heck of a workout at Launch Trampoline Park and we find people are happiest when they wear athletic clothes that allow for full range of motion! All jumpers must wear socks at all times.

I have been trying to call and can’t get through to anyone! What’s up with that?!

We experience an incredibly high volume of calls every day at Launch Trampoline Park. If you are calling during normal business hours and no one is able to take your call, we are probably on another line. Please leave a message and we will return your call as soon as possible!

Do you have food available?

Yes, our cafe provides a wide variety of food and beverages.

Can I bring in outside food or beverages?

Unfortunately, you cannot bring in outside food and beverages to Launch Trampoline Park, however we do have a wide variety available for sale in our Launch Cafe!

Do you have dodgeball?

Not just dodgeball, but Launch Trampoline Dodgeball! Duck, dive, and soar through the air on our trampoline dodgeball court! Come with a team of friends or just pick up a game while you’re here! Be sure to sign up for the Launch Sports League list for updates and follow us on facebook and twitter for league, tournaments, and open game info.

Can I have my birthday party at Launch Trampoline Park?

Absolutely! We hold birthday parties on the top of the hour every day of the week! Book online or give us a call!

Do you have fitness classes available?

Adults 18 years of age and up can burn up to 1,000 calories an hour with our Launch Trampoline Fitness Classes! Our workouts combine plyometrics, cardio, and strength-building aerobics to create a high intensity, low impact, full body workout that will help you hit your fitness goals in a fun way!

Do you have things to do other than jump?

Yes, play games and win prizes in our arcade, grab a bite to eat in our cafe, or bring your laptop or smart phone and enjoy free wifi in the Launch Lounge.

Who is Joey?

Joey is Launch Trampoline Park’s hip hoppin’ kangaroo. You will see Joey at Launch birthday parties, sporting events, road races, and charity events.

Are you hiring staff?

We are always looking for enthusiastic, friendly, and responsible  team members. Please stop in to fill out an application in person or fill out our online job application.

joey answering phones with blur

Boy jumping into foam pit